Refund policy

Thank you for shopping at Shah Store. We want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.

Returns

  • You have 4 days from the date of delivery to request a return.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • To start a return, please contact us at shahstorepk@outlook.com 

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)

  • Personalized or custom-made products

  • Intimate or sanitary items

Refunds

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original payment method within 5-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • Contact us within 7 days of delivery to request an exchange.

Shipping Returns

  • Customers are responsible for return shipping costs unless the return is due to our mistake.

  • We recommend using a trackable shipping service as we are not responsible for lost return packages.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos/videos of the issue. We’ll arrange a replacement or refund.

Questions?

For any questions about returns or refunds, contact us at:
📧 Email: shahstorepk@outlook.com
📞 Phone: 0310-7527078

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